Clear answers about your account, markets and security.
Explore market information and contact support. Trading, deposits, withdrawals and identity submissions are currently unavailable. Account registration becomes available when email delivery is enabled. No account starts with funded assets.
Use Account → Sign in with your verified email and password. An already verified account must sign in normally. Verification is not an alternative login method. Never send your password to support.
If you cannot sign in, request a human support agent. Automated password recovery is not available yet. Support will not ask you to post a password, one-time code, or recovery phrase in chat.
A verification code is valid for ten minutes and can be used once. Check spam folders and request another code after the resend cooldown. After verification, sign in with your password. If email delivery is unavailable, registration is paused; contact support.
Two-factor authentication is not available in the FALKR account interface yet. A support assistant cannot enable, disable or reset it. Do not share authentication secrets or recovery codes. Ask a human agent about account security.
Use a unique password and confirm the falkr1.com hostname. Support never needs passwords, API keys, private keys or one-time codes. Report suspected unauthorized access immediately through Human escalation; do not post secrets or identity documents.
Identity document submission is currently unavailable on the public service. When available, documents must use the secure identity workflow, never support chat. Decisions and appeals require an authorized human reviewer; the assistant cannot approve or reject KYC.
Deposits are not enabled. Do not transfer funds or use an address from a chat message. If you believe a deposit is missing, request a human agent and provide only its reference, asset and network; never provide private keys.
Withdrawals are not enabled. Support cannot authorize or process a withdrawal. Existing status questions or disputes go to a human agent. Never pay a fee to an address provided by someone claiming to unlock funds.
When funding becomes available, asset and network must match on both sides. Some networks require a memo or destination tag. FALKR funding is currently disabled. A missing or wrong tag requires a human review; recovery is never guaranteed.
Spot pages show market information. Order execution is currently unavailable. A displayed price is not a promise of an executable quote. Existing order status may be inspected after sign-in; execution disputes require a human agent.
Futures execution is unavailable. Leveraged products can incur rapid losses; displayed information is not investment advice. Margin, liquidation or execution disputes require an authorized human reviewer.
TradFi execution is currently unavailable. Market information does not establish brokerage access, custody or ownership of an underlying asset. Ask support about service availability.
Predictions are currently unavailable for participation. Resolution rules and eligibility must be published before any future service is enabled. An assistant cannot settle an outcome or decide a dispute.
No live execution or funding fee schedule is currently active. Do not rely on illustrative prices or an assistant's estimate as a binding fee. Future charges must be shown before a supported transaction is confirmed.
Open means an order is awaiting execution; filled means its recorded execution completed; cancelled means it is no longer active. A pending transfer or withdrawal is not confirmation of external settlement. Disputes require human review.
Refresh once and check your connection, then retry after a short wait. Do not repeat a financial request when its status is uncertain. Provide the time, page and visible error to support without cookies, passwords or identity documents.
Use Human escalation or Create ticket in Support. The conversation enters Waiting for agent. A human can take ownership, reply and resolve it. Messages stay in your history; returning to the assistant does not delete them. Response times depend on staff availability.